​SingHealth Launches Family Nexus@Our Tampines Hub, A One-Stop Wellness Hub for Families in the East 

SingHealth has officially launched the Family Nexus@Our Tampines Hub (FamNex@OTH)! 

FamNex@OTH is the first Family Nexus to be sited within the community in Singapore and will complement the other three Family Nexus pilot sites which are currently situated within polyclinics. FamNex@Punggol, also managed by SingHealth, was launched earlier in January 2024 and is sited within Punggol Polyclinic.

Programmes and services for families under one roof 

Families can now look forward to a comprehensive suite of programmes and services at the one-stop wellness hub. These programmes and services have been specially and holistically curated by SingHealth in close collaboration with other healthcare institutions, government agencies and regional community partners. 

Among programmes and services offered by FamNex@OTH are : 

  • Expanded community nursing service

    Previously focused on supporting seniors, it now supports mothers and children from birth up to six years old. Residents can walk into FamNex@OTH to request for an appointment with a Community Nurse on a range of women’s and children’s health issues.
    The service, which is provided by Changi General Hospital (CGH), was jointly developed in collaboration with KK Women’s and Children’s Hospital (KKH) and SingHealth Polyclinics. SingHealth has been offering some of these services based on referrals from partners since November 2022.
    To date, SingHealth has supported more than 300 referrals. “Parents often worry about their child’s development, and whether they are adequately managing their child’s health. As a Community Nurse, I address parents’ queries and concerns, and empower families to take charge of their health,” said Ms Chau Man Kam, a Senior Staff Nurse who provides the Community Nursing Service at FamNex@OTH. 

  • Care Corner Singapore

    As the anchor social service partner for this Family Nexus, Care Corner Singapore will be offering a suite of Families for Life evidence-informed marriage and parenting programmes, such as the Prepare/Enrich Marriage Enrichment Programme for married couples, Online Signposts (e-Learning programme) and Purposeful Play workshops for parents with young children, and the Positive Parenting Programme (Triple P) for parents and grandparents. 

  • Family Nexus coordinators

    Stationed at the concierge area, Family Nexus coordinators adopt a person-centric approach in recommending relevant programmes and services offered within the Family Nexus or its partners, to parents based on their needs and interests.
    Parents can also browse or bring home self-help resources related to health, marriage and parenting here. “During our conversations with families, we try to understand their needs and interests. From there, we recommend appropriate programmes and services and help them to make informed decisions on the health and social support that are available,” said Mr Rosli Bin Ahmad, a Family Nexus Coordinator at FamNex@OTH. 

  • Family-friendly activities

    Lastly, FamNex@OTH, together with FamNex@Punggol, also organise regular online and in-person activities, such as webinars and on-site workshops, covering useful topics to support families in their marriage and parenting journey.
    Some examples of these activities include interactive parent-child bonding activities, talks on childhood oral health, breastfeeding tips and stress management for parents, as well as a workshop for parents to understand the love language of their children. 

“The FamNex@OTH pilot reinforces SingHealth’s efforts in supporting women’s and children’s health as well as family wellbeing in the community. We look forward to close collaborations among our SingHealth institutions and community partners to curate programmes and services that are relevant in meeting the varied needs of families in the community,” said Professor Lee Chien Earn, Deputy Group Chief Executive Officer, Regional Health System, SingHealth.

What is Family Nexus?

First announced by Minister Masagos Zulkifli in 2022, Family Nexus was conceptualised as a multi-agency collaboration between the Ministry of Health, Ministry of Social and Family Development, the public healthcare clusters, the Families for Life Council, and community-based service providers to co-locate health and social services and programmes in the community to make services accessible and convenient for families with young children. 

Through this co-location, it aims to foster closer collaboration between health and social service providers in the community. 

FamNex@OTH is a collaboration between SingHealth, the Families for Life Council and community-based service providers in the region. It is a one-stop wellness hub with community-based health and social services and programmes conveniently co-located to support families with young children and couples living in Tampines and the neighbouring estates. 

FamNex@OTH is housed within Our Tampines Hub, which is a key community node within the Tampines estate, to enable easy access to its service offerings by families living in the region.

Located at Levels 1 and 4 near the Festive Plaza, FamNex@OTH offers facilities that enable a versatile and wide range of activities for families. Facilities available include a concierge and self-help resource area, a children’s play area, a group activity room and three consultation/discussion rooms.

Ref: H24

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