Terms and Conditions
Web Initiative by SingHealth
Welcome to SingHealth Health Xchange ("HEALTH XCHANGE") Website, an online portal that connects you with the SingHealth doctors, nurses, medical academics and allied healthcare workers around you. HEALTH XCHANGE is operated by Singapore Health Services Pte Ltd. and its Affiliates (collectively, "us", "we" or "SingHealth").
References made to SingHealth may include Singapore Health Services Pte Ltd by itself and/or one or more of its affiliates, including:
- Singapore General Hospital Pte Ltd,
- KK Women’s and Children’s Hospital Pte Ltd,
- National Cancer Centre of Singapore Pte Ltd,
- National Dental Centre Singapore Pte Ltd,
- National Heart Centre of Singapre Pte Ltd,
- Singapore National Eye Centre Pte Ltd,
- National Neuroscience Institute of Singapore Pte Ltd,
- SingHealth Polyclinics
and all present and future entities in which SingHealth has an interest (whether directly or indirectly) of at least fifty percent of the issued share capital or at least fifty percent control of the board of directors, or any one or more of the above, as the context may require.
(Individually referred to as "Affiliate" or collectively as "Affiliates")
A. Registration & User Account Security
You may become a registered user on HEALTH XCHANGE ("Registered User") by submitting the following information for registration:
- Name (first and last)
- Personal email address
- And Password
(Collectively referred to as "Registration, Personally Identifiable Information" PII)
SingHealth will not transfer your Registration Information to third parties without your authorisation. SingHealth will use your Registration Information to email articles/newsletters that may be relevant to you based on your Registration Information (ie. gender and age).
You will be asked
As a Registered User, you may maintain a profile page to include the following non-Personally Identifiable Information ("non-PII"):
- Your areas of interests with regards to health
- Your photo or avatar
Your Profile may be viewed by anyone who browses HEALTH XCHANGE, whether or not they are Registered Users.
Once you become a Registered User, in consideration of your registration on the Site, you agree to:
- provide accurate, current and complete Registration Information;
- maintain the security of your password and identification;
- maintain and promptly update the Personally Idientifiable Information (PII), and any other information you provide to SingHealth, to keep it accurate, current and complete; and
- be fully responsible for all use of your account and for any actions that take place using your account.
C. Proprietary Rights in Site Content; Limited License
D. User Content
You are solely responsible for the photos, profiles (including your name, image, and description), forum messages, comments, notes, text, information and other content that you upload, publish or display (hereinafter, "Post") on or through HEALTH XCHANGE, or transmit to or share with other users of HEALTH XCHANGE (collectively the "User Content").
You may not post, transmit, or share User Content on HEALTH XCHANGE that you did not create or that you do not have permission to post. You understand and agree that SingHealth may, but is not obligated to, review the Site and may delete or remove (without notice) any Site Content or User Content in its sole discretion, for any reason or no reason, including but not limited to User Content that in the sole judgment of SingHealth violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. You are solely responsible at your sole cost and expense for creating backup copies and replacing any User Content you post or store on the Site or provide to SingHealth.
When you post User Content to the Site, you authorize and direct us to make such copies thereof as we deem necessary in order to facilitate the posting and storage of the User Content on the Site. By posting User Content to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to SingHealth an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content for any purpose, commercial, advertising, or otherwise, on or in connection with the Site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such User Content, and to grant and authorize sublicenses of the foregoing. You may remove your User Content from the Site at any time. If you choose to remove your User Content, the license granted above will automatically expire, however you acknowledge that SingHealth may retain archived copies of your User Content.
SingHealth does not assert any ownership over your User Content; rather, as between us and you, subject to the rights granted to us in these Terms, you retain full ownership of all of your User Content and any intellectual property rights or other proprietary rights associated with your User Content.
E. Copyright Complaints
We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on HEALTH XCHANGE any materials that violate another party's intellectual property rights. When we receive notification of alleged copyright infringement, we reserve the right to exercise sole discretion to promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers as described herein. If you believe that any material on the Site infringes upon any copyright which you own or control, you may send a written notification of such infringement to our designated agent at firstname.lastname@example.org.
"SingHealth", "Health Xchange" and other SingHealth or SingHealth’s Affiliates’ graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, trademarks or trade dress of SingHealth. SingHealth trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of SingHealth.
H. Third Party Websites and Content
The Site contains (or you may be sent through HEALTH XCHANGE) links to other web sites ("Third Party Sites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from third parties (the "Third Party Applications, Software or Content"). Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on or available through HEALTH XCHANGE, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply approval or endorsement thereof by us.
If you decide to leave HEALTH XCHANGE and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from HEALTH XCHANGE or relating to any applications you use or install from the Third Party Site.
I. User Conduct
HEALTH XCHANGE is available for your personal, non-commercial use only. You represent, warrant and agree that no materials of any kind submitted through your account or otherwise posted, transmitted, or shared by you on or through the Service will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory or otherwise unlawful material.
In addition, you agree not to use HEALTH XCHANGE to:
- harvest or collect email addresses or other contact information of other users from HEALTH XCHANGE by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
- use HEALTH XCHANGE in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Site;
- use unauthorised methods to collect information from or otherwise interact with HEALTH XCHANGE;
- upload, post, transmit, share, store or otherwise make available any content that we deem to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable;
- register for more than one Registered User account, register for a Registered User account on behalf of an individual other than yourself, or register for a Registered User account on behalf of any group or entity;
- impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity;
- upload, post, transmit, share or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
- upload, post, transmit, share, store or otherwise make publicly available on the Site any private information of any third party, including, PII such as addresses, phone numbers, email addresses, NRIC, passport or social security numbers and credit card numbers;
- solicit personal information from anyone under 18 or solicit passwords or personally identifying information for commercial or unlawful purposes;
- upload, post, transmit, share or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
- intimidate or harass another;
- upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
- use or attempt to use another's account, service or system without authorization from SingHealth, or create a false identity on HEALTH XCHANGE;
- upload, post, transmit, share, store or otherwise make available content that, in the sole judgment of SingHealth, is objectionable or which restricts or inhibits any other person from using or enjoying the Site, or which may expose SingHealth or its users to any harm or liability of any type.
Without limiting any of the foregoing, you also agree to not to post or share content that is:
- is obscene, pornographic or sexually explicit
- depicts graphic or gratuitous violence
- makes threats of any kind or that intimidates, harasses, or bullies anyone
- is derogatory, demeaning, malicious, defamatory, abusive, offensive or hateful
J. HEALTH XCHANGE on Mobile
HEALTH XCHANGE may include certain services that are available via your mobile phone. Your mobile carrier's normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain mobile services may be prohibited or restricted by your carrier, and not all mobile services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the mobile services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such mobile services.
K. HEALTH XCHANGE Forum
SingHealth Forum ("Forum") on HEALTH XCHANGE enables SingHealth doctors, nurses, allied health staff and other nominated employees to publish articles pertaining to medical or health issues. Only Registered Users may post queries or comments on the Forum. Non-registered users can view the forum and the queries and comments posted by Registered Users but will not be able to post comments or queries.
SingHealth does not endorse or support any of the views, opinions or advice discussed on the Forum by its Registered Users. The views and opinions of its Registered Users do not reflect those of SingHealth.
Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by SingHealth.
M. User Disputes
You are solely responsible for your interactions with other registered users. We reserve the right, but have no obligation, to monitor disputes between you and other users.
Please note that the contents of HEALTH XCHANGE are for general information purposes and are provided on the understanding that no surgical or medical advice or recommendation is being rendered. Medical treatment has to be individualised and can only be rendered after adequate assessment of your condition through appropriate clinical examination. Please do not disregard the professional medical advice of your physician or local healthcare provider or delay in seeking medical advice from them because of any information herein. For the reasons given above, you should not rely on the information herein and to the fullest extent permitted by law, we do not accept any responsibility if you do.
HEALTH XCHANGE may be temporarily unavailable from time to time for maintenance or other reasons. SingHealth assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User communications. SingHealth is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Site or combination thereof, including injury or damage to User's or to any other person's computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with the internet and/or in connection with HEALTH XCHANGE. Under no circumstances will SingHealth be responsible for any loss or damage, including any loss or damage to any User Content or personal injury or death, resulting from anyone's use of HEALTH XCHANGE, any User Content or Third Party Applications, Software or Content posted on or through the Site or the Service or transmitted to Users, or any interactions between users of the Site, whether online or offline.
HEALTH XCHANGE (INCLUDING THE ANY PLATFORM APPLICATIONS AND SITE CONTENT) ARE PROVIDED "AS-IS" AND SINGHEALTH DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SINGHEALTH CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF HEALTH XCHANGE AND/OR ANY PLATFORM APPLICATIONS. SINGHEALTH DOES NOT REPRESENT OR WARRANT THAT SOFTWARE, CONTENT OR MATERIALS ON HEALTH XCHANGE OR ANY PLATFORM APPLICATIONS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT HEALTH XCHANGE, OR ANY PLATFORM APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH SOFTWARE, CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT, MATERIAL, DATA OR SOFTWARE (INCLUDING ANY MOBILE CLIENT) FROM OR THROUGH THE SERVICE AND ANY PLATFORM APPLICATIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT.
P. Limitation on Liability
IN NO EVENT WILL SINGHEALTH OR ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SITE, ANY PLATFORM APPLICATIONS OR ANY OF THE SITE CONTENT OR OTHER MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SITE, EVEN IF SINGHEALTH IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SingHealth may terminate your membership, delete your profile and any content or information that you have posted on HEALTH XCHANGE or through any Platform Application and/or prohibit you from using or accessing HEALTH XCHANGE or any Platform Application (or any portion, aspect or feature of the HEALTH XCHANGE or any Platform Application) for any reason, or no reason, at any time in its sole discretion, with or without notice.
R. Governing Law; Venue and Jurisdiction
Any reference to arbitration in Singapore shall be a submission to arbitration within the meaning of the Arbitration Act (Cap. 10) for the time being in force in Singapore. Such arbitration shall be conducted in the English language in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference into this Section, except in so far as such Rules conflict with the express provisions of this Section, in which event the provisions of this Section will prevail.
The arbitral tribunal shall consist of one (1) arbitrator to be appointed by mutual agreement between you and SingHealth. Any party may propose to the other(s) the name or names of one (1) or more persons, one (1) of whom would serve as the arbitrator. If no agreement is reached within thirty (30) days after receipt by one (1) party of such a proposal from the other, the arbitrator shall be appointed by the Appointing Authority. The Appointing Authority shall be the Chairman of SIAC. The arbitrator must not be a present or former employee or agent of, or consultant or counsel to, any party or any related corporation as defined in Section 6 of the Companies Act (Cap 50) of any party.
Any decision or award of an arbitral tribunal appointed pursuant to this Section will be final and binding on both you and SingHealth and the execution thereof may be entered into any court having jurisdiction.
You undertake to keep the arbitration proceedings and all information, pleadings, documents, evidence and all matters relating thereto confidential.
You agree to indemnify and hold SingHealth, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any User Content, any Third Party Applications, Software or Content you post or share on or through HEALTH XCHANGE, your use of the Service or the Site, your conduct in connection with HEALTH XCHANGE or with other users of HEALTH XCHANGE, or any violation of this Agreement or of any law or the rights of any third party.
U. Definitions and Constructions
Unless otherwise specified, the terms "includes", "including", "e.g.,", "for example", and other similar terms are deemed to include the term "without limitation" immediately thereafter. Terms used in these Terms with the initial letter(s) capitalized will have the meaning attributed to them in these Terms.