• Staff from public and private healthcare institutions, and organisations from the Intermediate and Long-Term Care (ILTC) sector receive the Singapore Health Quality Service Awards from President Halimah Yacob today

Singapore, 15 January 2019 – The Singapore Health Quality Service Awards was held today at the University Cultural Centre, National University of Singapore. President Halimah Yacob, who was the Guest-of-Honour, presented 3,462 Silver, Gold, Star and Superstar awards to healthcare professionals from 34 public and private healthcare institutions, and organisations from the Intermediate and Long-Term Care (ILTC) sector.

The award recipients were selected based on stringent criteria including testimonials of acts that go the extra mile from patients and colleagues as well as number of compliments and service awards received.

In addition, Best Team awards were presented to recognise outstanding efforts that improve patient experience and safety in the Clinical Practice and Service Initiative categories.

In its ninth year, the annual Awards organised by SingHealth Duke-NUS Academic Medical Centre since 2011 is Singapore's first dedicated platform to honour outstanding healthcare professionals who have delivered quality care and service to patients. The Awards saw a record number of 34 participating organisations from the ILTC sector with new entrants including Fullerton Health, Peacehaven Nursing Home and SATA CommHealth.

Of the 3,462 awards presented, there were 2,481 awards in the Silver category, 738 in the Gold category, 234 in the Star category and 9 Superstar awards presented to the top winners from the Clinician, Nursing, Allied Health, Administration, Ancillary and ILTC categories. 

Superstar Winners

Clinician Category

A/Prof Tan Heng Hao

Director, KKIVF Centre

Head and Senior Consultant, Department of Reproductive Medicine

KK Women's and Children's Hospital


Dr Ngu Chi Yong, James

Consultant, Department of Surgery

Changi General Hospital


Nursing Category

Ms Adele Woon Pei Ning

Senior Staff Nurse, Ambulatory Treatment Unit

National Cancer Centre Singapore


Ancillary Category

Ms Ooi Shi Yang, Jess

Senior Patient Service Associate, Specialist Outpatient Clinic P

KK Women's and Children's Hospital


Intermediate and Long-Term Care Sector

Clinician Category

Dr Kalaimamani d/o Kanagasabai

Senior Consultant, Family Medicine

Ren Ci Hospital


Nursing Category

Mdm Loh Kwai Yoke

Nurse Manager

Kwong Wai Shiu Hospital


Ms Sagbigsal Jovy Negre

Assistant Nurse Manager, Ward 65

St. Andrews Community Hospital


Allied Health Category

Mr Yap Thian Yong

Physiotherapist, Rehabilitation Services

St Luke's Hospital


Ms Chew Yam Poh

Therapy Assistant, Therapy Services

Ang Mo Kio-Thye Hua Kwan Hospital

Best Team Winners

Clinical Practice Improvement

Project title:
Spread stratagem to achieve effective prevention and management in reducing Hospital Acquired Pressure Injuries (HAPI)
Team name:CGH Pressure Injury Taskforce
Institution:Changi General Hospital


Project title:Promoting Patient Safety  – The Journey Towards Binless
Team name:Nursing Infection Control Taskforce
Institution:The National Kidney Foundation


Service Initiative Improvement

Project title:Reduce Turnaround Time (TAT) for CGH Patients' Placement to Voluntary Nursing Homes
Team name:Intra-Inter
Institution:Changi General Hospital (CGH), Agency for Integrated Care (AIC), Peacehaven Nursing Home, All Saints Home (Tampines)


Project title:Let's Wheel It
Team name:Transport Task Force
Institution:The National Kidney Foundation