Staff and teams from public and private healthcare institutions, as well as the community care sector, received the Singapore Health Quality Service Awards from President Halimah Yacob today

Singapore, 13 February 2023 – A total of 3,295 Silver, Gold, Star, Superstar and Best Team awards were presented to healthcare professionals and teams from 40 public and private healthcare institutions, and organisations from the community care sector today at the 13th Singapore Health Quality Service Awards (SHQSA) 2023. The awards ceremony was held at the University Cultural Centre, National University of Singapore, with President Halimah Yacob in attendance as the Guest of Honour.

The theme for this year’s awards, ‘Celebrating Healthcare’s Brightest Stars – Forging Ahead’ recognises the tireless work of healthcare professionals who have ridden the peaks and troughs of the COVID-19 pandemic, but continued to forge ahead through the challenges. The award recipients were selected based on testimonials from patients and colleagues for acts that go the extra mile, as well as the number of compliments and service awards received by the nominees. The award categories are as follows, with the Superstar and Best Team Awards being the pinnacle level of awards among the lot:

• Silver Category: 2,125 winners

• Gold Category: 803 winners

• Star Category: 347 winners

• Superstar Award: 14 winners

• Best Team Award: 6 winners

The 14 Superstar Awards were presented to the top ‘Exemplar Leader’ and ‘Exemplar Professional’ winners from the Clinician, Nursing, Allied Health, Administration and Ancillary groups. Meanwhile, the Best Team Awards were presented to teams which demonstrated outstanding efforts to improve patient experience and safety in the ‘Clinical Practice Improvement’ and ‘Patient Experience Improvement’ categories, and efforts that promote staff well-being and satisfaction in the ‘Joy At Work’ category.

SHQSA has been organised annually by SingHealth since 2011 and is Singapore’s first dedicated platform to honour outstanding healthcare professionals who have delivered quality care and service to patients. Over the years, the number of participating partners has grown, with this year’s awards seeing nominations from two new institutions for the first time – the National University Hospital and All Saints Home.


The profiles of the winners for the Superstar and Best Team Awards can be found in the Awards e-booklet:

(A)  Superstar Award – 14 Winners

(i)             Exemplar Leaders

Category:Name / Designation:



Prof Rebecca Dent
Chairman and Senior Consultant, Division of Medical Oncology
National Cancer Centre Singapore



Mdm Joyce Betty Jung
Nurse Manager
St. Andrew's Nursing Home (Buangkok)
Mr Lim Kheng Chye, Jeremy
Nurse Clinician
SingHealth Community Hospitals
Ms Ma Chongyan
Nurse Clinician
Changi General Hospital
Allied Health Ms Bernice Liu Peiyi
Principal Physiotherapist
Sengkang General Hospital
Ms Chng Yin Ru, Priscilla
Senior Occupational Therapist and Centre Lead, Bukit Batok St 52 Senior Care Centre
Ren Ci Hospital



Ms Loh Jing Feng
Senior Manager, Guest Services

Environmental & Hospital Operations
Thomson Medical Centre


(ii)            Exemplar Professionals

Category: Name / Designation:
Clinician Dr Laura Kasenda
Senior Family Physician
SATA CommHealth
Dr Sim Wen Shan
Consultant, Department of Maternal Fetal Medicine
KK Women's and Children's Hospital
Nursing Mr Seow Wen Yuan Shaun
Senior Staff Nurse
Singapore General Hospital
Allied Health Ms Chai Yu Fang
Occupational Therapist
NTUC Healthcare Co-operative Limited
Ms Hirnani Bte Hamid
Renal Coordinator
Changi General Hospital



Ms Anna Florenda Gamis Velez
Patient Service Associate Executive,

Finance Division/Admissions
KK Women's and Children's Hospital



Ms Stella Lim Bee Lan
Patient Service Associate, NCCS Oncology Clinic @ CGH
National Cancer Centre Singapore


(B)  Best Team Award – 6 Winners

Category:Team Name / Organisation:
Clinical Practice ImprovementASH Wound Care Team
All Saints Home
Perioperative Anaesthesia Team
Changi General Hospital
Patient Experience ImprovementTeam OCEAN
SingHealth Community Hospitals
The MasterClefts
KK Women's and Children's Hospital
Western SilverCare Team
St Luke's Hospital
Joy At WorkCHEER Team
SingHealth Group Allied Health and College of Allied Health