"Problems are opportunities for us to do things differently.  To deal with challenges effectively, we should look at them without fear, understand the situation and believe that no proposed solution is stupid.  Innovation can come from anyone and hence, we should always welcome ideas and feedback.  I believe we should engage and empower our colleagues to take ownership of their work so that we can collectively effect change for the better."

Serene Foo
Senior Director, Quality Service
Singapore National Eye Centre

Extracted from EPIC Newsletter


Tags: Administrator