<<​SGH patients can now enquire about or pay their bills, and obtain information on using their MediSave and insurance via the new Patient Financial Services Portal or the Self-Service Lobby located at SGH Block 4 Level 1.>>

With the PFS Portal, patients and families no longer have to wait to pay their bills after clinic consultations or ward discharge.

Patients looking to pay their Singapore General Hospital (SGH) bills can now do so online at the hospital’s new Patient Financial Services (PFS) Portal (www.sgh.com.sg/PFS).

Launched in June by SGH’s PFS team, the Portal is a one-stop shop for everything relating to inpatient and outpatient bills. It enables patients to pay their bills online, enquire about their bills, or submit a MediSave Maternity Claim from the comfort of their home or on the go. It also includes information on using their MediSave and insurance.

According to Ms Ong Mei Ling, Deputy Director, PFS, SGH, the Portal is in line with Singapore’s Smart Nation initiative and to keep our patients safe.

With the Portal, patients no longer have to wait in line to pay their bills, and can leave SGH right after they see their specialist or after discharge. The Business Office at SGH Block 4 Level 1 has SGH patients can now enquire about or pay their bills, and obtain information on using their MediSave and insurance via the new Patient Financial Services Portal or the Self-Service Lobby located at SGH Block 4 Level 1. been converted into a 24-hour PFS Self-Service Lobby with iPads. Patients who are at SGH can use the PFS Self-Service Lobby for their billing matters. During office hours, Patient Service Ambassadors are on-site to help patients with queries.

Over-the-counter transactions and services previously provided by the Business Office have been discontinued. SGH has also stopped accepting cash payment; patients have to use the ePayment function on the iPads provided at the Self-Service Lobby.

“Ask BILLie” is a chatbot on the Portal for helping users with general bill enquiries and requests. For complex requests, SGH will respond within one to two working days.

SGH has been making efforts to limit and improve patients’ time in the hospital. Patients who do not have to see their care team in person are encouraged to meet them online via video calls. Eligible patients include those who are on periodic reviews, and do not need scans or other tests. Video calls allow multiple parties to dial in — including members of the patient’s multidisciplinary team, as well as the patient’s family who no longer need to take time off to accompany the patient for hospital visits.

The advantages of such video calls are many. Patients are at lower risk of being infected by other diseases. Elderly or frail patients need not arrange for a family member or companion to take them to hospital. They also save time and costs in travelling to and from the hospital.

When COVID-19 broke out last year, the use of teleconsultations increased. For its efforts, SGH was ranked 66 among the World’s Best Smart Hospitals 2021 by American weekly news magazine Newsweek recently. Newsweek also ranked SGH 8th best hospital in the world, and the best in the Asia Pacific, in 2021.

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