A record number of 2,748 healthcare professionals from 19 institutions were honoured at the annual Singapore Health Quality Service Award held today.  

Organised by the SingHealth Duke-NUS Academic Medical Centre, the award is Singapore’s first dedicated platform to honour healthcare professionals who have delivered quality care and excellent service to patients.

Winners from public healthcare institutions, community hospitals, agencies from the Intermediate and Long-Term Care (ILTC) sector and private healthcare institutions nationwide were presented with Silver, Gold and Star awards.  

Superstar awards were conferred on top winners from the Clinician, Nursing, Allied Health and Ancillary categories. Efforts to improve processes to enhance patient experience and safety were also recognised with team awards for clinical practice and service initiative improvement.

This year, the Award saw a 50 per cent increase in winners from participating ILTC organisations compared to 2014 – a strong testament to the healthcare community’s shared commitment to provide the best care for patients at every stage of their healthcare journey.

Professor Ivy Ng, Group Chief Executive Officer, SingHealth, said, “The award winners are healthcare professionals with the right values and in it for the right reasons. They are passionate about helping others and have demonstrated their commitment to provide high quality care to each patient, every day.  

"The strong participation of 19 healthcare institutions from different sectors reflects our shared purpose to work together as a team to provide safer, better and patient-centric care.”

Award winners were selected based on criteria such as testimonials of extra mile acts from patients or colleagues, number of compliments and service awards received as well as contributions to team efforts to improve service quality and delivery of patient care.