“Hospital bills and healthcare subsidies can be complex and difficult to understand. I tell my team that when you send a bill update to someone, don’t assume they will understand - use layman terms.
Many forms of subsidies are available but not all patients are aware. By taking time to explain, we help patients to better understand their options.
When explaining the interim bill size to patients, I also advise my team to alert patients about large bills and consider alternatives to avoid depletion of Medisave or transfer to another ward type which would allow greater subsidies.
We do what we can to help and to give our patients the flexibility and grace period they need.”
Ong Mei Ling
Assistant Director, Business Office
Singapore General Hospital
Winner of the Superstar-Administration category at the Singapore Health Quality Service Awards 2017
