Having been a Patient Relations
Associate at the National Cancer Centre Singapore (NCCS) since 1999, I connect
with patients from all walks of life and help them with what they need when
they visit NCCS. I could be giving directions to an elderly patient one moment,
then explaining medical terms to a caregiver in another.
Cancer patients go
through a lot of ups and downs. I feel sad when they share bad news with me,
but I try my best to lend a listening ear, and assure them that we’re here to
There was this patient who
refused to be admitted. He was a patient whom I was familiar with, so I tried
to convince him and explained that he needed to be admitted because his
haemoglobin level was very low. To my surprise, he said ‘OK, I trust you’ and
agreed to be admitted without hesitation.
I love my job because it brings
me immense satisfaction. Being able to have that level of trust placed by
patients, nurses and doctors is better than any financial reward.
Rossnani Bte Abdullah
Senior Patient Relations Associate
National Cancer Centre Singapore
Winner of the Superstar-Ancillary category at the Singapore Health Quality Service Awards 2018