“When NHCS first introduced the 1-Queue-1-Bill system which assigns patients one queue number for different stops of their visit, I returned to work from hospitalisation leave to help test and implement the system. I didn’t want to fall behind and affect my team!
There were many changes to the system and being an end user, testing it really helped us sort out teething issues.
Technology has really helped us to be more efficient, but it can never replace the human touch. It is important that patients feel our sincerity and warmth. That is why I believe in creating a happy working environment for my team so we can spread positive vibes to our patients!”
Norzana Binte Ayub
Senior Patient Services Officer
National Heart Centre Singapore
Winner of the Superstar–Ancillary Award, Singapore Health Quality Service Awards 2017
