I always go back to the fundamentals - our patients.
"When you have been working on something for a long time, it doesn't mean that it is the best and only way to do things. We must always keep a curious and open mind. When I encounter a road block or if there is a resistance to change, I always go back to the fundamentals - our patients. It's about improving their care and facilitating their recovery. If we can agree on that, we can work around anything."
Goh Yen Ling (standing left)
Manager, Call Centre
Extracted from EPIC Newsletter