A Straits Times reader, Ms Jennifer Leong Sou Lin, penned a thank-you letter to SKH's healthcare team, especially nurses and staff of Ward 46, Room 5. Ms Leong shared that she was amazed to see how patient and gentle the nurses were, attending to all of her needs as well as to those of the other patients in the ward throughout her stay. She has witnessed the strong kindred spirit and teamwork among the staff, who were always on the lookout for one another as they met challenging patients and situations. She highlighted that their team spirit and bond were clearly shown, and she now realizes the passion and compassion it takes to be a healthcare employee. She ended her thank-you note expressing her gratitude to the team, attributing her speedy recovery to their care, and describing that "the staff were very efficient and effective would be an understatement."