Terms and Conditions

Web Initiative by SingHealth

Welcome to SingHealth HealthXchange ("HEALTHXCHANGE") Website, an online portal that connects you with the SingHealth doctors, nurses, medical academics and allied healthcare workers around you. HEALTHXCHANGE is operated by Singapore Health Services Pte Ltd. and its Affiliates (collectively, "us", "we" or "SingHealth").

By accessing or using our Website at www.healthxchange.com.sg or www.healthxchange.sg (hereinafter referred to as "Site" or HEALTHXCHANGE), you (the "User") signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement"), whether or not you are only accessing the Site for viewing purposes or as a Registered User (defined below) of HEALTHXCHANGE.

We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms of Use at any time without further notice. If we do this, we will post the changes to these Terms of Use on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of HEALTHXCHANGE after any such changes constitutes your acceptance of the new Terms of Use.

If you do not agree to abide by these or any future Terms of Use, do not use or access (or continue to use or access) HEALTHXCHANGE. It is your responsibility to regularly check HEALTHXCHANGE to determine if there have been changes to these Terms of Use and to review such changes.

This website is owned by Singapore Health Services Pte Ltd (“SingHealth”). PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING HEALTHXCHANGE AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. BY USING HEALTHXCHANGE, YOU INDICATE YOUR AGREEMENT TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO ANY PART OF THESE CONDITIONS OF USE, DO NOT USE HEALTHXCHANGE.

References made to SingHealth may include Singapore Health Services Pte Ltd by itself and/or one or more of its affiliates, including:

  1. Singapore General Hospital Pte Ltd,
  2. KK Women’s and Children’s Hospital Pte Ltd,
  3. National Cancer Centre of Singapore Pte Ltd,
  4. National Dental Centre Singapore Pte Ltd,
  5. National Heart Centre of Singapre Pte Ltd,
  6. Singapore National Eye Centre Pte Ltd,
  7. National Neuroscience Institute of Singapore Pte Ltd,
  8. SingHealth Polyclinics

and all present and future entities in which SingHealth has an interest (whether directly or indirectly) of at least fifty percent of the issued share capital or at least fifty percent control of the board of directors, or any one or more of the above, as the context may require.

(Individually referred to as "Affiliate" or collectively as "Affiliates")

A. Registration & User Account Security

You may become a registered user on HEALTHXCHANGE ("Registered User") by submitting the following information for registration:

  1. Name (first and last)
  2. Age
  3. Personal email address
  4. Salutation
  5. Nationality
  6. And Password

(Collectively referred to as "Registration, Personally Identifiable Information" PII)

SingHealth will not transfer your Registration Information to third parties without your authorisation. SingHealth will use your Registration Information to email articles/newsletters that may be relevant to you based on your Registration Information (ie. gender and age).

For more information on how SingHealth uses your Personally Identifiable Information on HealthXchange, please read the Site's Privacy Policy Page and SingHealth Personal Data Protection Act.

You will be asked

As a Registered User, you may maintain a profile page to include the following non-Personally Identifiable Information ("non-PII"):

  1. Profession
  2. Your areas of interests with regards to health
  3. Your photo or avatar

Your Profile may be viewed by anyone who browses HEALTHXCHANGE, whether or not they are Registered Users.

Once you become a Registered User, in consideration of your registration on the Site, you agree to:

  1. provide accurate, current and complete Registration Information;
  2. maintain the security of your password and identification;
  3. maintain and promptly update the Personally Idientifiable Information (PII), and any other information you provide to SingHealth, to keep it accurate, current and complete; and
  4. be fully responsible for all use of your account and for any actions that take place using your account.

B. Eligibility

Registration in HEALTHXCHANGE as a Registered User is void where prohibited. This Service is intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to the Service by anyone under 18 is unauthorized, unlicensed and in violation of these Terms of Use By accessing HEALTHXCHANGE or registering as a Registered User of the HEALTHXCHANGE, you represent and warrant that you are 18 or older and that you agree to and to abide by all of the terms and conditions of this Agreement.

C. Proprietary Rights in Site Content; Limited License

All content on HEALTHXCHANGE and available through HEALTHXCHANGE, including designs, text, graphics, pictures, video, information, applications, software, music, sound and other files, and their selection and arrangement (the "Site Content"), are the proprietary property of SingHealth, its users or its licensors with all rights reserved. No Site Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without SingHealth's prior written permission, except that the foregoing does not apply to your own User Content (see D. User Content) that you legally post on the Site. Provided that you are eligible to access and use HEALTHXCHANGE, you are granted a limited license to access and use HEALTHXCHANGE and the Site Content and to download or print a copy of any portion of the Site Content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright or other proprietary notices intact. Except for your own User Content, you may not upload or republish Site Content on any Internet, Intranet or Extranet site or incorporate the information in any other database or compilation, and any other use of the Site Content is strictly prohibited. Such license is subject to these Terms of Use and does not permit use of any data mining, scraping or similar data gathering or extraction methods.

Any use of HEALTHXCHANGE or the Site Content other than as specifically authorized herein, without the prior written permission of SingHealth, is strictly prohibited. Such unauthorized use may also violate applicable laws including copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms of Use shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time without notice and with or without cause.

D. User Content

You are solely responsible for the photos, profiles (including your name, image, and description), forum messages, comments, notes, text, information and other content that you upload, publish or display (hereinafter, "Post") on or through HEALTHXCHANGE, or transmit to or share with other users of HEALTHXCHANGE (collectively the "User Content").

You may not post, transmit, or share User Content on HEALTHXCHANGE that you did not create or that you do not have permission to post. You understand and agree that SingHealth may, but is not obligated to, review the Site and may delete or remove (without notice) any Site Content or User Content in its sole discretion, for any reason or no reason, including but not limited to User Content that in the sole judgment of SingHealth violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. You are solely responsible at your sole cost and expense for creating backup copies and replacing any User Content you post or store on the Site or provide to SingHealth.

When you post User Content to the Site, you authorize and direct us to make such copies thereof as we deem necessary in order to facilitate the posting and storage of the User Content on the Site. By posting User Content to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to SingHealth an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content for any purpose, commercial, advertising, or otherwise, on or in connection with the Site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such User Content, and to grant and authorize sublicenses of the foregoing. You may remove your User Content from the Site at any time. If you choose to remove your User Content, the license granted above will automatically expire, however you acknowledge that SingHealth may retain archived copies of your User Content.

SingHealth does not assert any ownership over your User Content; rather, as between us and you, subject to the rights granted to us in these Terms, you retain full ownership of all of your User Content and any intellectual property rights or other proprietary rights associated with your User Content.

E. Copyright Complaints

We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on HEALTHXCHANGE any materials that violate another party's intellectual property rights. When we receive notification of alleged copyright infringement, we reserve the right to exercise sole discretion to promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers as described herein. If you believe that any material on the Site infringes upon any copyright which you own or control, you may send a written notification of such infringement to our designated agent at marcom@healthxchange.com.sg.

G. Trademarks

"SingHealth", "HealthXchange" and other SingHealth or SingHealth’s Affiliates’ graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, trademarks or trade dress of SingHealth. SingHealth trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of SingHealth.

H. Third Party Websites and Content

The Site contains (or you may be sent through HEALTHXCHANGE) links to other web sites ("Third Party Sites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from third parties (the "Third Party Applications, Software or Content"). Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on or available through HEALTHXCHANGE, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply approval or endorsement thereof by us.

If you decide to leave HEALTHXCHANGE and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from HEALTHXCHANGE or relating to any applications you use or install from the Third Party Site.

I. User Conduct

HEALTHXCHANGE is available for your personal, non-commercial use only. You represent, warrant and agree that no materials of any kind submitted through your account or otherwise posted, transmitted, or shared by you on or through the Service will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory or otherwise unlawful material.

In addition, you agree not to use HEALTHXCHANGE to:

Without limiting any of the foregoing, you also agree to not to post or share content that is:

J. HEALTHXCHANGE on Mobile

HEALTHXCHANGE may include certain services that are available via your mobile phone. Your mobile carrier's normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain mobile services may be prohibited or restricted by your carrier, and not all mobile services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the mobile services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such mobile services.

K. HEALTHXCHANGE Forum

SingHealth Forum ("Forum") on HEALTHXCHANGE enables SingHealth doctors, nurses, allied health staff and other nominated employees to publish articles pertaining to medical or health issues. Only Registered Users may post queries or comments on the Forum. Non-registered users can view the forum and the queries and comments posted by Registered Users but will not be able to post comments or queries.

L. Advertising

SingHealth does not endorse or support any of the views, opinions or advice discussed on the Forum by its Registered Users. The views and opinions of its Registered Users do not reflect those of SingHealth. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by SingHealth.

M. User Disputes

You are solely responsible for your interactions with other registered users. We reserve the right, but have no obligation, to monitor disputes between you and other users.

N. Privacy

We care about the privacy of our users. Upon accessing HEALTHXCHANGE, you agree to abide by our Privacy Policy [link to the Privacy Policy]. By using HEALTHXCHANGE, you are consenting to have your personal data transferred to and processed by SingHealth.

O. Disclaimers

Please note that the contents of HEALTHXCHANGE are for general information purposes and are provided on the understanding that no surgical or medical advice or recommendation is being rendered. Medical treatment has to be individualised and can only be rendered after adequate assessment of your condition through appropriate clinical examination. Please do not disregard the professional medical advice of your physician or local healthcare provider or delay in seeking medical advice from them because of any information herein. For the reasons given above, you should not rely on the information herein and to the fullest extent permitted by law, we do not accept any responsibility if you do.

HEALTHXCHANGE may be temporarily unavailable from time to time for maintenance or other reasons. SingHealth assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User communications. SingHealth is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Site or combination thereof, including injury or damage to User's or to any other person's computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with the internet and/or in connection with HEALTHXCHANGE. Under no circumstances will SingHealth be responsible for any loss or damage, including any loss or damage to any User Content or personal injury or death, resulting from anyone's use of HEALTHXCHANGE, any User Content or Third Party Applications, Software or Content posted on or through the Site or the Service or transmitted to Users, or any interactions between users of the Site, whether online or offline.

HEALTHXCHANGE (INCLUDING THE ANY PLATFORM APPLICATIONS AND SITE CONTENT) ARE PROVIDED "AS-IS" AND SINGHEALTH DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SINGHEALTH CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF HEALTHXCHANGE AND/OR ANY PLATFORM APPLICATIONS. SINGHEALTH DOES NOT REPRESENT OR WARRANT THAT SOFTWARE, CONTENT OR MATERIALS ON HEALTHXCHANGE OR ANY PLATFORM APPLICATIONS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT HEALTHXCHANGE, OR ANY PLATFORM APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH SOFTWARE, CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT, MATERIAL, DATA OR SOFTWARE (INCLUDING ANY MOBILE CLIENT) FROM OR THROUGH THE SERVICE AND ANY PLATFORM APPLICATIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT.

P. Limitation on Liability

IN NO EVENT WILL SINGHEALTH OR ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SITE, ANY PLATFORM APPLICATIONS OR ANY OF THE SITE CONTENT OR OTHER MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SITE, EVEN IF SINGHEALTH IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Q. Termination

SingHealth may terminate your membership, delete your profile and any content or information that you have posted on HEALTHXCHANGE or through any Platform Application and/or prohibit you from using or accessing HEALTHXCHANGE or any Platform Application (or any portion, aspect or feature of the HEALTHXCHANGE or any Platform Application) for any reason, or no reason, at any time in its sole discretion, with or without notice.

R. Governing Law; Venue and Jurisdiction

By visiting or using HEALTHXCHANGE, you agree that the laws of the Republic of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and SingHealth or any of its Affiliates. With respect to any disputes or claims not subject to arbitration (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the courts of the Republic of Singapore, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the courts of the Republic of Singapore.

S. Arbitration

By accessing HEALTHXCHANGE, you agree that the sole and exclusive forum and remedy for any and all disputes and claims relating in any way to or arising out of these Terms of Use (including your visit to or use of HEALTHXCHANGE) shall be final and binding arbitration, except to the extent that either you have in any manner infringed upon or violated or threatened to infringe upon or violate SingHealth’s patent, copyright, trademark or trade secret rights, then you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought.

Any reference to arbitration in Singapore shall be a submission to arbitration within the meaning of the Arbitration Act (Cap. 10) for the time being in force in Singapore. Such arbitration shall be conducted in the English language in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference into this Section, except in so far as such Rules conflict with the express provisions of this Section, in which event the provisions of this Section will prevail.

The arbitral tribunal shall consist of one (1) arbitrator to be appointed by mutual agreement between you and SingHealth. Any party may propose to the other(s) the name or names of one (1) or more persons, one (1) of whom would serve as the arbitrator. If no agreement is reached within thirty (30) days after receipt by one (1) party of such a proposal from the other, the arbitrator shall be appointed by the Appointing Authority. The Appointing Authority shall be the Chairman of SIAC. The arbitrator must not be a present or former employee or agent of, or consultant or counsel to, any party or any related corporation as defined in Section 6 of the Companies Act (Cap 50) of any party.

Any decision or award of an arbitral tribunal appointed pursuant to this Section will be final and binding on both you and SingHealth and the execution thereof may be entered into any court having jurisdiction.

You undertake to keep the arbitration proceedings and all information, pleadings, documents, evidence and all matters relating thereto confidential.

T. Indemnity

You agree to indemnify and hold SingHealth, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any User Content, any Third Party Applications, Software or Content you post or share on or through HEALTHXCHANGE, your use of the Service or the Site, your conduct in connection with HEALTHXCHANGE or with other users of HEALTHXCHANGE, or any violation of this Agreement or of any law or the rights of any third party.

U. Definitions and Constructions

Unless otherwise specified, the terms "includes", "including", "e.g.,", "for example", and other similar terms are deemed to include the term "without limitation" immediately thereafter. Terms used in these Terms with the initial letter(s) capitalized will have the meaning attributed to them in these Terms.

V. Other

These Terms of Use constitute the entire agreement between you and SingHealth regarding the use of HEALTHXCHANGE, superseding any prior agreements between you SingHealth relating to your use of the Site or the Service. The failure of SingHealth to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision in that or any other instance. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. If any provision of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.